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faq

Find answers to the most common questions

What services does Candata Global offer?

Customs-Flow is a full release customs solution for the Canadian market, including RNS, accounting, CAD, CARM, IID and CADEX .  Freight-Flow is a full-service freight solution supporting the North American market. E-manifest supports Advance Commercial Information (ACI)  for importers to electronically transmit cargo, conveyance, and other relevant data to the Canada Border Services Agency (CBSA)

Can we use Candata Global Customs-Flow if we are currently using another solution?

Many brokers using Descartes or CargoWise for B2B transactions are looking for a faster, more cost-effective way to set up EDI feeds. With CBSA's support, brokers can establish a secondary profile to run Candata Global EDI feeds alongside existing systems—enabling seamless integration without disrupting current operations.

Why do customers leave CargoWise and Descartes for Candata Global

Efficiencies: our customers tell us they complete more shipments per operator. Simply put, Candata Global is driving efficiency while reducing costs.

How does Candata Global help reduce change management for a new customer? 

1) We are the only solution to use a Windows-based application, so every MS shortcut works as you would expect. 2) Fully automated data entry: Through AI automation, Candata Global takes a PDF customer commercial invoice and automatically populates the shipment screen so users can focus on compliance-related issues.  

How secure is the Candata Global platform?

Candata Global is the only cloud-native solution in Canada which means we are taking advantage of every modern security advantage Google Cloud offers. Whether it is Zero Trust Model, AI-Powered Threat Detection or Identity Access Managment, we have your business covered.

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